Returns & Exchanges
Due to the perishable nature of coffee, we cannot accept returns on roasted beans. However, we want you to be satisfied. If there is an issue with your order or equipment, please follow the steps below.
1
Contact Support
Email our team within 14 days of receipt with your order number and a brief explanation of the issue.
2
Verification
For damaged goods or equipment, please attach a photo. Our team will review your request within 48 hours.
3
Return Authorization
If a return is required for non-perishable items, we will provide a prepaid shipping label and instructions.
4
Refund or Replacement
Once received, we will issue a full refund to your original payment method or ship a replacement immediately.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing